FAQ (Frequently Asked Questions)
Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions, then do write to us at MagicalTransylvania@gmail.com
REGISTRATION
HOW DO I REGISTER?
You can register by clicking on the “Register” or "Sign-Up" button at the top right corner of the homepage. Please provide the information in the form related to billing, shipping address and contact details like Email, Phone number and submit the registration information.
ARE THERE ANY CHARGES FOR REGISTRATION
Registration on https://www.magicaltransylvania.com is absolutely free.
IS IT MANDATORY TO REGISTER IN ORDER TO SHOP ON THE ONLINE STORE?
No, you can surf and add products to the cart without registration, but you will be able to checkout and place orders only when you provide your E-mail and other information. Registered members have to be logged-in at the time of checking out the cart and they will be prompted to do so if they are not logged in. We recommend you to register with us. This will help you to continuously stay updated about on-going offers and deals on our online store, on a regular basis.
CAN I HAVE MULTIPLE REGISTRATIONS?
Each email address can only be associated with one https://www.magicaltransylvania.com account.
ACCOUNT RELATED INFORMATION
WHAT IS ‘MY ACCOUNT’?
‘My Account’ is the section you reach after you login at https://www.magicaltransylvania.com. ‘My Account’ allows you to track your active orders, as well as see your order history and update your contact details.
HOW DO I RESET MY PASSWORD?
You need to enter your email address on the Login page and click on forgot password. You will get an option to reset your password. In case of any further issues please contact our customer support at MagicalTransylvania@gmail.com
WHAT IS MY WISH LIST?
My 'WISH LIST' is a comprehensive list of all the items that you would like to order on a regular basis or in a periodic cycle from https://www.magicaltransylvania.com. This saved list enables you to shop quickly and easily in the future.
PAYMENT
WHAT ARE THE ACCEPTED MODES OF PAYMENT?
You can pay for your order using Credit Cards or Debit Cards (Visa, MasterCard, AmEx, Discover).
ARE THERE ANY OTHER CHARGES OR TAXES IN ADDITION TO THE PRICE SHOWN? IS VAT ADDED TO THE INVOICE?
VAT is included in the online price of listed products. There are no additional taxes added, so the prices you see on our product pages are the prices you pay. The only additional charge will be for shipping the product(s).
IS IT SAFE TO USE MY CREDIT/ DEBIT CARD ON THE https://www.magicaltransylvania.com SITE?
Yes, it is safe as the site uses SSL and the customer data is encrypted.
IF I PAY BY CREDIT CARD HOW DO I GET THE AMOUNT BACK FOR ITEMS NOT DELIVERED?
If the ordered items are not delivered due to any reason and you have already paid for them online, the balance amount will be refunded to your bank account. In this case, please contact our customer support within two weeks’ time and we will refund the amount to your card within 15 working days.
DELIVERY RELATED
HOW DO I CHANGE THE DELIVERY INFO (ADDRESS TO WHICH I WANT PRODUCTS DELIVERED)?
You need to login to your account. Then press “EDIT ACCOUNT”. There, you can change the delivery info as desired. Alternatively, you can choose separate billing and shipping address at the time of payment, once you check-out from our shopping cart.
WILL SOMEONE INFORM ME IF MY ORDER DELIVERY GETS DELAYED?
Due to any unforeseen circumstances, if your order gets delayed, we will inform you regarding the same. This will be done via e-mail or phone.
ORDER RELATED INFORMATION
CAN I ADD PRODUCTS TO AN EXISTING ORDER I PLACED?
If you wish to add any item to your order, you need to place a new order.
HOW DO I CHECK THE CURRENT STATUS OF MY ORDER?
You can e-mail us at: MagicalTransylvania@gmail.com
HOW CAN I CANCEL AN ORDER?
You need to refer to the cancellation, return, refund policy for more details.
HOW DO I PLACE A COMPLAINT?
The complaint should reach us within 3 days of receiving the product(s). If the complaint is found to be of genuine nature, we will refund the amount to your bank account within 15 days. The refund will get credited directly to your debit / credit card from which payment was made. Please note that shipping charges and bank transaction fees are non-refundable.
CANCELLATION BY SITE
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
CUSTOMER RELATED
HOW CAN I GIVE FEEDBACK ON THE QUALITY OF CUSTOMER SERVICE?
Our customer support constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with our online store. You may do so by writing to us at MagicalTransylvania@gmail.com for any positive or negative feedback.